TCC STREAMING: HELP, SETUP, OTHER OPTIONS
TCC has a new video service called TCC Streaming. With TCC Streaming, you get the traditional cable TV service, but it is delivered through your TCC Internet and the “TCC Television” app that you download to your own streaming devices. No more set-top boxes to rent, or outlets and cords to install. For help with TCC Streaming, choose a link below:
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RECEIVERS & REMOTES: PROGRAMMING/USAGE
Use the following instructions to program the remote control provided by TCC to your television, so you can turn the television on and off and turn the volume up and down:
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Turn TV on. |
DVR GUIDE
OTHER
- Set up Parental Controls: Coax/Traditional | Fiber/IP/Country Cable
- Turn Closed Captioning on and off
- IPTV Cable: Press the STB button at the top of the remote, then press the # button (below the 9) to toggle CC on/off
- Coax Cable: Press the STB button and then Power to turn the box off. Press Menu. You will get a white user settings screen. Scroll down to Closed Captions and enable by using the right arrow. Follow the same instructions to turn CC off.
DVR CONTROL APP & WEBSITE (IPTV ONLY) |
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| Controlling your DVR on IPTV remotely is available by app or website.
Click here to view/open the MyTVs IPTV Control Instructions
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WATCH TV EVERYWHERE:
WatchTVeverywhere is your online, on-demand access to over 60 cable channels. You must have TCC Cable TV and you must sign up to use it. To register and use watchTVeverywhere:
1. Visit http://www.watchtveverywhere.com
2. Choose provider Tri-County Communications Cooperative
3. Click Register at the top
4. Fill in form with TCC Account # (call us if you need this) and Last Name on bill; enter an email address you can check and create a password you will remember (write it down too)
6. After signing up, check your email for the confirmation and click the link to activate
7. Go back to http://www.watchtveverywhere.com and click Login
8. Put in your email address and password to see available channels
9. Click a channel icon*
10. You may need to sign in again when you get to the channel
* If you are using a mobile device, you will be asked to download the channel app instead of viewing through a website; follow the prompts to download the channel app and sign in. From then on, you can simply open the channel app to access the channel.
Click the channel picture to view available channels:
(only subscribed channels are available to you)
Printable WatchTVeverywhere Instructions
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USING A DVR:
COAX DVR User Guide All Remotes 2023 | IPTV DVR Guide All Remotes 2023
To record a live show:
1. Tune to the program you want to record
2. Press Record on the remote
3. To cancel recording, press Stop and press OK
To set a future recording:
1. Press Guide
2. Use the Arrow keys, Page Up/Down and Day Plus/Minus to find the program to record
3. Highlight the program on the screen
4. Press Record on the remote
5. For more options or to record a series Press Record again
6. Arrow down to “Series Recording and press OK
7. Choose which episodes to record, how to save and when to save until
8. Arrow down to “Record with these settings” and press OK
To change a future recording
1. Press Menu
2. Go to DVR and press OK
3. Select Future Recordings and press OK
4. Choose a show and press OK
5. Make your changes
6. Press OK/Save
To watch a recorded program
1. Press Menu
2. Go to DVR and press OK
3. Select My Recordings and press OK
4. Choose a show and press OK
5. Choose an episode and press OK
Watch videos for using our IPTV (Cable in the Country)! Click to go to videos page
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VIDEO ON DEMAND:
We have a new service for our IPTV Cable called “Video On Demand”. It lets you watch a variety of movies, TV shows, and events whenever you want! Just choose “On Demand” from your remote and go through the menu options to find a program you wish to watch! For more information and instructions on using Video On Demand, visit the Video On Demand website.
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PAY-PER-VIEW:
No longer available from TCC.
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CLOSED CAPTIONING:
Here are the instructions for turning Closed Captioning on and off on your DCT or DVR Cable Receiver:
Silver Remote (traditional/coax cable):
Press STB button
Press Power button (to turn cable box off)
Press Menu button (a white, text-based menu comes up)
Press the Down Arrow button to get down to Closed Captioning
Press the OK button -or- the Right Arrow button to toggle between Disabled and Enabled
Set as desired
Press Menu Button
Press Power Button (to turn cable box back on)
Black Remote (IPTV/Amino boxes):
Press the # Key on your remote to toggle between On, On-608, and Off
(On-608 was a format used to better fit older, analog TVs — on a flat screen TV it will look the same as normal Closed Captioning)
Keep pressing the # Key until you get to your desired setting
For further assistance or for remote/receiver combinations not listed here, contact TCC and we will be happy to assist you!
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TROUBLESHOOTING:
No Signal
1. Check to make sure the cable box is plugged in and turned on (press STB and Power on the TCC remote)
2. Look on the back/side of the TV for the source/input that your cable box is plugged into (e.g. HDMI 1, HDMI 2, etc.)
3. Find your TV remote and press the Source or Input button (you should see a list of available inputs)
4. Set it to the source/input that your cable box is plugged into your TV
5. If that doesn’t work or you can’t see which it’s plugged into, try each source/input listed one at a time
– Wait 5 seconds on each source/input you try to see if the picture comes on
6. If your TV does NOT have a TCC box attached, try running a “channel scan.”
(Press “Menu” on your TV remote and browse the menu options for channel scan or something similar)
7. If this does not help, Contact TCC
Missing Channels
1. Unplug the power cord from the back of the cable box -or- from the electrical outlet or surge protector
2. Wait 5 seconds
3. Plug the power cord back in
4. The box will take 3-5 minutes to reset
5. If your TV does NOT have a TCC box attached, try running a “channel scan.”
(Press “Menu” on your TV remote and browse the menu options for channel scan or something similar)
6. If this does not help, Contact TCC
General Troubleshooting
1. Turn receiver and TV off and back on (unplug power, plug back in)
2. Make sure your TV is on either Channel 3 (older models) or the proper Input (HDTVs)
3. Make sure your remote is controlling the STB (cable box), not TV or AUX
4. Check on another TV in the house with a cable box
5. If your TV does NOT have a TCC box attached, try running a “channel scan.”
(Press “Menu” on your TV remote and browse the menu options for channel scan or something similar)
6. Contact TCC
Remote Controls
If your remote does not work, please try the following remedies:
1. Check/change batteries
2. Make sure device you wish to control does not have the sensor blocked
3. Make sure the right Device button (TV, STB, etc.) is selected for the device you wish to control
4. Try a different remote or try the remote on a different Receiver
5. Contact TCC
Fuzzy, Choppy or Missing Channels
1. Turn receiver and TV off and back on
2. Make sure your TV is on channel 3 or the proper Input (HDMI, etc.)
3. Make sure DVD player or VCR are not on (unless they need to be)
4. Check different channels; write down channels fuzzy/choppy/missing
5. Check these channels on a different TV in your home
6. Make sure you have the correct channel # and that you subscribe to it
7. Contact TCC and inform us about your problem
No Picture
1. Make sure Receiver is on and TV is set to channel 3 or the proper Input
2. Check the channel you are on to make sure you are subscribed and are supposed to get that channel
3. Try other channels to see if some channels work
4. Contact TCC and inform us about your problem
Sun Outages
Twice per year, cable and satellite tv subscribers experience “sun outages” on certain channels. This happens when the earth’s orbit puts the sun directly in line behind the satellites that provide signal for certain tv channels. The sun’s solar radiation interferes with the signal, causing outages. The outages typically last about 15 minutes and occur during the middle of the day. Sun outages happen in the spring and again in the fall. Unfortunately, there isn’t anything TCC can do about this – as it is happening to the programmers we get our content from. Contact TCC if you have any questions.
SERVING AREA:
TCC offers TV service across our entire serving area. In our expansion areas, we are exclusively offering our new Streaming TV product, which involves downloading our TCC Television app to your streaming device to access TCC video services instead of connecting set-top boxes to your televisions. Click the map below for a full-size view.
Cable services provided by WWC, LLC – a TCC company.