EMAIL

We are planning to stop offering TCC.coop and Triwest.net E-Mail services for residential accounts in 2023.  We had initially set a deadline of 12/31/22, but have since extended this until at least June 2023.  This does not affect Internet or Wi-Fi service itself.

We have offered E-Mail with our Internet services since 1997.  It has been increasingly difficult and costly to provide and support an E-Mail service that works with today’s devices, servers, and other providers.  Other major providers can and do block E-Mail from our servers anytime they perceive spamming, making our system unreliable to the vast majority of subscribers. TCC E-Mail must be manually configured on consumer devices, which is much more difficult and often requires TCC assistance.  Our third party spam filtering (Red Condor) is very stringent, but causes a lot of problems for our users if their E-Mail gets blocked and they don’t know how to access those messages.

Lastly, there are many alternatives from major carriers, such as Gmail, Yahoo!, and Hotmail/Outlook, that do not have these issues, while being easier setup and share across multiple devices with additional features that a system like TCC cannot offer (calendar, automatic contacts, free photo/file storage, etc.)

We did not make this decision lightly and we are sorry for any inconvenience this may create for you, but we felt we could no longer provide a stable, secure, and easy-to-use product; and that our customers would be better served by an E-Mail service that works more effectively and easily on today’s systems and devices.  We have not issued any new TCC E-Mail addresses for customers since January 1, 2022.

If you have additional questions, or need additional (even one-on-one) assistance, please contact TCC.  We would be happy to talk/meet with you to help you through the transition.

Otherwise, here are our suggestions for transitioning to a new E-Mail address and updating contacts/companies that have your old E-Mail address on file.

(1) Create your new E-Mail address from Gmail, Yahoo, Hotmail, or other provider

• Go to their website.
  • Gmail https://www.gmail.com
  • Yahoo Mail  https://www.ymail.com
  • Hotmail  https://www.hotmail.com
• Look for the “Login” link or button.
• Near the login box, you should find a link to Create Account.
• Click or tap on that link to begin creating an account with that provider.

(2) Configure your new E-Mail address in your current email program/app

• This option for is if you have a program/app that you really like and want to keep using
• The steps for doing this will depend on your current email program.
• Typically, you click your email address, choose Properties or Accounts, then Add Account, choose your new email service, and log in with your new email address and password.
• You can find basic steps for getting into the settings by going to youtube.com and searching “how to set up new E-Mail in (the name of your email program)”

(3) Download the App for your New E-Mail address (smartphones & tablets)

• This option is if you want to use the app made for your new email address (Gmail app for Gmail email, etc.)
• And it is only necessary if you created the email account on a computer or through a website
• Open your app store (App Store for Apple or Google Play Store for Android)
• Search the name of the E-Mail service you signed up with (Gmail, Yahoo Mail, Hotmail)
• Download* the app to your device
• *Android devices already have Gmail built in, just look for the colorful “M” icon
• Open the app and sign in with your newly created E-Mail address and password

(4) Start using your new email account (by app or website) to get used to it

• It is helpful to start using your new email account, especially if you’ve decided to use the app or website from the email service company (e.g. using the Gmail App for your gmail.com email address)
• Open the website or the app for your new email service and start using it
• Note: when you are new to some website services and apps, you will have to click on many “service notices” and “how to use” pop-ups that are just trying to get you familiar with their program.

(5) Request an “auto-reply” and/or a “forward” on your TCC

• An “auto-reply” will send a short message back to those who email you letting them know of your new email
•    – “Hello, Thank you for emailing.  I did get your email, but please note my new email address is: ______.”
• A “forward” will automatically forward emails sent to your TCC/Triwest address to your new email
• You can do one or the other, but you cannot have both an Auto-Reply and a Forward on your email.

• Your name:
  

  Your TCC/Triwest E-Mail address:
  

  Your new E-Mail address:
  

  Click here and choose an actionForward my email to my new addressCreate auto-reply on my TCC address with my new addressNo changes, update records with my new contact email

(6) Write down all bills, businesses, websites, and places that use your TCC/Triwest E-Mail address

• Include your household bills (electric, water, gas, garbage)
• Include your bank, investment company, retirement planning company
• Include shopping accounts like Amazon, eBay, Etsy, Walgreens, Best Buy, Target, etc.
• Include your iphone/ipad/Apple ID account (if you have Apple devices)
• Include streaming accounts like Netflix, Hulu, Disney+, etc.
• Include general website accounts like Pandora, Facebook, Instagram, etc.

(7) Go in to each account and change your E-Mail address in your profile/settings

• Log in to a company, app, or website from that list (Google it if you can’t find it)
• Look for your Account or Profile icon
• Click that icon or a menu next to it to find settings for your Account or Profile
• Change the E-Mail address on file to your new E-Mail address
• Check your new E-Mail account for a confirmation E-Mail
• Open that confirmation E-Mail and click the “confirmation link” to confirm your new address
• Move to the next company, app, or website until all are complete
• To update the E-Mail address in SecureIT (if you use it):
  • Call Security Coverage at 1-877-373-3320 to speak to a technician
  • The technician will change the email address in their system and your SecureIT program (also File Hopper, Password Genie)
• To update TCC’s SmartHub Online Bill Pay:
  • Log into your TCC SmartHub account (https://tcc.smarthub.coop/)
  • Click “MY PROFILE” at the top
  • Click the “UPDATE” button
  • Change your E-Mail Address
  • Check your E-Mail for the confirmation, open the message, and click the link if there is one
• To update TCC’s WatchTVeverywhere:
  • Go to the WatchTVEverywhere website (https://www.wtve.net/) and log in
  • Click MANAGE ACCOUNT at the top and then Change E-Mail Account
  • Type your existing E-Mail account and then the new E-Mail account (twice)
  • Check E-Mail for the confirmation, open the message, and click the link if there is one
• To update your E-Mail address in Facebook
  • Click the PDF for instructions: Facebook-Email-Steps

 (8) E-Mail your contacts about your new E-Mail address (IF you have contacts to notify)

• Compose an E-Mail
• Click the Contacts link
• Click each of the names (or click the first name, scroll to the end, hold the SHIFT key, and click the last name)
• OR just start typing letters (A, B, C…) and click the names (one at a time) that pop up
• Fill in a subject and add a note to the body with your new email address

(9)  Other notes, instructions, tips, etc.

• If you use TCC Webmail and have your Contacts stored there, you can export your contacts into a .vcf file to IMPORT into whatever new E-Mail program/service you decide to use.  Just click the Contacts in Webmail, click Export at the top left corner, and Webmail will automatically create a file called “contacts.vcf” in your Downloads folder in Windows (click the folder icon to find Downloads).  Once you establish your new E-Mail program/service, go to Contacts in that program, find Import and when asked to find the file, click the Browse button or the folder icon and look for Downloads.  Your contacts.vcf file should be in there.  Not ALL programs can use a .vcf file so this may not work in all cases.  You may just have to manually create a new contacts list.
• TCC can offer some help and advice, but we cannot set up a new E-Mail address for you in a new system or change your personal accounts (Netflix, utilities, banking, etc.) over to the new E-Mail address.

FREQUENTLY ASKED QUESTIONS:

Will my TCC Internet bill go down? 

We will evaluate our service prices at the end of the year, as we always do, and see if the numbers warrant/require a decrease or increase.  There are several things involved in determining our costs/prices.

Can I still use TCC/Airstream Webmail?

After the TCC email is discontinued, you will not be able to log into Webmail or access any of the emails that are still (exclusively) on the mail server.

Will I still have access to my TCC email?

If you use Outlook, Thunderbird, or other “third party” email program, they should be available after the TCC email goes away as they are “stored” on your computer.  If you only use TCC Webmail or an “IMAP” mail account in your program, you will need to set up a “POP” email account in your program so your mail downloads to your computer.  We can help you with this individually.  Contact TCC.

Can I import my TCC email and contacts into a program like Gmail?

YES!  This is very easy to do.  From a web browser, log into your Gmail account.  Click the “gear” in the upper right corner, click on See All Settings, and click Accounts & Import.  Click on the link Import mail and contacts.  Type in your TCC email address (_____@tcc.coop), click Continue, type your TCC password and click Continue.  Continue following the steps to proceed through the process. If you need your TCC password or get stuck, contact us.

What is the process like to contact websites and businesses to update my email address?

Start with a list of websites and businesses that you have signed up with your TCC email address.

(1) open the website, app, or email to access your account
(2) sign in to your account with your login/password (use the “forgot password” if you don’t know it)
(3) look for your name/account symbol and click on it (or a drop down) for your profile information
(4) change your email address in your profile and hit SAVE or UPDATE!

What if I need more help?

Contact us!  We’ll be happy to try to arrange a day and time when you can come to our office and sit down with one of us and go through the process on your devices.  The only thing we don’t want to do is log in to your accounts and make the changes for you.