Service News
Any information presented below is based on our best effort to receive and post accurate and up-to-date information. If there is no information filled in below, that means we have no current issues to report. If you have any questions or concerns about the information or your TCC services, please contact TCC.
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DATE: — May 1, 2024
TIME: — Late night
AREA(S) AFFECTED: — Junk filtering interface
EVENT DETAILS: — The look of the login screen and the background of the spam digest emails will be changing with an upgrade on Wednesday night.
LATEST STATUS: — No outage or performance issues are expected; the colors/look of the login and digest emails will change.
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If you are experiencing service issues, please try these common troubleshooting tips:
- Reboot your personal device(s)
- Reboot your Internet router
- Reboot your modem/ONT (including removing the battery, if there is one, and putting it back in)
- Check all cords to power, ethernet, coax to make sure they are plugged in tight
- Check other devices to see if they are working (on the same service)
- Try your device at another location to ensure your device is working properly
- If on Wi-Fi, check your signal level, move closer to the router, try connecting directly to ethernet