PHONE-SUPPORT

/PHONE-SUPPORT
PHONE-SUPPORT 2020-10-05T12:33:47+00:00

 

VOICEMAIL SETUP: TRADITIONAL PHONE

First Time Setup:
Dial *98 from your home phone, follow prompts to set up PIN number, record your name and record your greeting.

Accessing Voicemail from Home:
Dial *98, enter your PIN number

Accessing Voicemail Remotely:
Dial 715-695-6245 (715-695-MAIL), enter your 10-digit number, enter your PIN, press #.

Main Menu:
1= Listen to New Messages
2= Listen to Saved Messages
3= Greetings menu
4= Settings
0= Help
*= Exit

Message Options (while in Voicemail):
1= Repeat message
2= Save message
3= Erase message
4= Save message as new
5= Reply to the message*
6= Forward the message to another mailbox*
7= Rewind the message
8= Pause playing the message
9= Fast forward the message

* If voicemail is set to allow this option

VOICEMAIL SETUP: VOIP/CABLE TV AREAS

Setting up your mailbox:

1. Dial your phone number or *333, wait for your
recorded message to begin playing, then press *.

2. Follow the prompts to enter either your 10-digit phone number
and PIN or just your PIN. (Your default pass code is the last 4
digits of your phone number but you will need to change that
to something new for security purposes).

3. The following commands are available:
1. Change greeting
(1) Use system greeting
(2) Use personal greeting
(3) Create personal greeting

2. Record name
(1) Use recorded name
(2) Create recorded name

3. Change Pass Code (PIN) – follow prompts

4. *Exit

Checking your messages via the telephone:

1. Dial your phone number, wait for your recorded message to begin,
then press * and follow the prompts; messages will begin playing

2. To listen, delete and save messages press the following key:
(1) Replay current message
(2) Skip current message
(4) Skips back 5 seconds while playing a message
(5) Skips ahead 5 seconds while playing a message
(7) Delete current message
(8) *Exit

 

ONLINE PHONE ACCOUNT ACCESS

You can access your Voicemail and your calls/calling features with our online portals.

In our traditional exchange areas (Eleva, Independence, Northfield, Pigeon Falls, Pleasantville, Strum), follow these steps:
(a) Click: https://tccmytv.tccpro.net/Voicemail/
(b) Log in with your phone number and Voicemail PIN.

In our new, Cable-Phone areas, it is called Self-Care Portal. TCC needs to activate the Self-Care Portal first. Contact TCC first to activate this for you.
(a) Access Self-Care Portal: https://tcc.myservicemanager.net
(b) Register your account, log in to your account
(c) For more assistance, view instructions for VoIP* telephone

CALLING FEATURES

TCC has a wide variety of helpful calling features including Caller ID, Selective Call Rejection, Smart Call, and Simultaneous Ring to help you receive the important calls while avoiding the unwanted calls.

View calling features & instructions for traditional* telephone

View calling features & instructions for VoIP* telephone

* Traditional refers to service in our original six exchanges: Eleva, Strum, Independence, Pigeon Falls, Pleasantville, and Northfield.  VoIP refers to telephone service connected in our “cable tv” areas using our Internet service.

Contact TCC with specific problem/questions

 

GENERAL: NO DIAL TONE

If you do not have dial-tone, try these troubleshooting steps:

1. Try a different phone; preferably a corded (not cordless or AC dependent) phone
2. Check for any phone devices left off-hook or otherwise not working
3. Check to see if any other services from TCC are working (Cable tv, Internet)
4. Contact TCC for assistance: 800-831-0610 or info@tccpro.net (email not answered 24/7)

 

GENERAL: PHONE ISSUES

1. If cordless, put handset on base, unplug AC (power) cord from wall and plug back in
2. Also if cordless, leave on charging base for at least one hour in case battery is dead
3. Try a different phone; preferably a corded (not cordless or AC dependent) phone in the same outlet
4. Check for any other phone devices left off-hook
5. Plug a phone into the NID on the outside of your home (open the lid, unplug phone wire to house)
6. Try replacing the battery (charge new batteries for at least 12 hours before using)
7. Contact TCC about replacing that phone

 

SERVING AREA

TCC serves the following communities with Phone: Alma Center, Arcadia, Blair, Centerville, Eleva, Elk Creek, Ettrick, Fairchild, Galesville, Hixton, Humbird, Independence, Merrillan, Northfield, Pigeon Falls, Pleasantville, Osseo, Strum, Trempealeau, Whitehall. Click/touch map for larger view.

Phone services provided by Tri-County Telcom, LLC – a TCC company.