SUPPORT & SERVICE INFO
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Setting up your TCC e-mail on a new device requires adding an account in your device and entering in the proper information for the TCC e-mail server. For help setting up an account, go to Google.com or Youtube.com and type “setting up email on (device/email program)”. You can also use TCC’s online e-mail client since no configuration is required. Visit https://webmail.airstreamcomm.net.
- Server Type: IMAP
- E-mail Address: your TCC e-mail address (example: [email protected])
- Username: your TCC login (the part of your email address before the @ sign)
- Password: your assigned TCC password
- Incoming Server: mail.tcc.coop (or mail.airstreamcomm.net)
- Incoming Port: 143
- Use SSL: No
- Outgoing Server: mail.tcc.coop (or mail.airstreamcomm.net)
- Outgoing Port: 587 (or 25)
- Use SSL: No
- Authenticate when Sending Mail: Yes
- Use the same settings as Incoming: Yes
- If this is not an option, then type in your Username and Password in boxes provided
If you have changed your email password and need assistance making the change in your e-mail program or device settings, visit our password instructions page.
Another e-mail alternative is to use TCC’s Webmail. It works through your web browser without any configuration or setup. Open your web browser, such as Internet Explorer, Microsoft Edge, Google Chrome, or Mozilla Firefox and go to: https://webmail.airstreamcomm.net and type your email address and password to sign in.
TCC includes Junk E-mail & Virus Filtering with TCC E-mail accounts. This is done at the server level so filtered messages will not come through to your E-mail client. You will need to log in to the “Dashboard” or watch for your daily Spam Digest email to see your filtered mail.
To access the Junk E-mail Dashboard, just click the “Settings” link from any recent Daily Digest E-mail or open your web browser and go to https://tcc.redcondor.net/console/ and sign in.
Wireless (Wi-Fi) signal is limited by distance, obstructions, devices connecting, and electronic/airwave interference.
Placing your router in a central location, off the floor and away from outlets, cords, appliances, fluorescent lights, and large metal objects gives you the best opportunity for a strong signal. Depending on the size/shape of your house and where you are trying to get signal, you may need a repeater or access point to boost your Wi-Fi signal.
Remove old, unused, and outdated devices. These are difficult to communicate with an may slow down the communication around your home network in general.
Routers broadcast two frequencies- 2.4 Ghz and 5 Ghz. Newer devices that require more bandwidth will want to connect on the 5 Ghz frequency. 2.4 Ghz is slower, does not work with more than 11 devices at a time and is more prone to interference. Try connecting devices on the 5 Ghz frequency if possible. You can set up 5 Ghz only frequencies with Total Wi-Fi. Contact TCC for further assistance.
TCC offers “Total Wi-Fi” to provide you with everything you need for the best coverage, protection and control.
There’s a FREE version offering basic controls and the ability to change your Wi-Fi password and a FULL version which gives you basic controls plus Parental Controls, Priority Settings, and Intrusion/Virus protection over all your connected devices. Learn more about Total Wi-Fi
TCC Total Wi-Fi Installation
- Download Total Wi-Fi from your app store
- Click to open Total Wi-Fi
- Create an account with an email address and a password of your choosing (make it a secure password so nobody can guess it!)
- Follow the prompts on the screen to finish the setup:
- Go over to your Calix Gigaspire router from TCC
- Turn the router over to find the QR code sticker
- Hold your phone over it to get the QR code in the window on your phone screen
- Hold over the QR code until it completes the scan and pairs your app with your router
- That’s it!
If you have any questions on using Total Wi-Fi or the features of Total Wi-Fi, use the “Help” feature in the app, continue reading below or contact TCC.
Total Wi-Fi Videos
- Welcome to the Dashboard!
- Add Content Restrictions
- Add People
- Alerts
- Change Wi-Fi Name and Password
- Connected Devices
- Enable and Disable Apps
- Enhanced Profiles
- Network Usage
- People, Places and Things
- Learn about Protect IQ
- Set Time Limits
- Set up Basic Parental Controls
- Set up Guest Network
- Set up a Mesh extender
- Set up Priorities
- Set up Wi-Fi and App
- Settings Menu
- View Usage
If you experience connection issues, try the following solutions:
- Open a different app, program or website and see if something else works on that device
- Reboot your device (turn off and back on)
- Try connecting from a different device (laptop, tablet, etc.)
- Try your device (the one not connecting) from a friend’s or local library connection
- Reboot router – unplug power cord and plug back in (then restart your device)
- Contact TCC to check service/equipment
If your connection is good but you are having trouble with one or more devices, try the following solutions:
- Close the app/program and re-open it
- Restart your device
- Check the Wi-Fi status (Wi-Fi on and connected to proper connection
(Turn Wi-Fi on and re-connect if currently disabled or disconnected) - Connect device directly to router with ethernet cord (if possible)
Common troubleshooting tips for streaming devices and services include:
Contact the streaming device or service company by going to their website and looking for Help or Tech Support
Verify your Internet is working by trying a different device
(If Internet is not working, contact TCC)
Close the app having problems and reopen it
Try a different app on your streaming device
Unplug streaming device and plug back in
TCC offers computer repair via Security Coverage (accesses your computer remotely through Internet) and local computer technicians able to promptly and affordably fix your computer, update the hardware or software, clean it of any viruses, transfer pictures and email to a new computer and many more services! Our turn-around time is fast and our rates are far less than other area computer services.
Team Viewer is a Remote Assistance Program from TCC – only download if instructed to by a TCC technician. Click TeamViewer in the menu to download.
The Internet is certainly a wonderful part of our world with all it offers and does for us. But there are also a lot of things to be careful about when using the Internet.
TCC offers parental controls through our app TCC Total Wi-Fi. With the app, you can set up profiles for each user, assign their devices to their profile and set rules by app, device, rating, or time. When kids have friends over that connect to your wi-fi, their devices are under your rules too! Learn more about Total Wi-Fi.
We want you to have the information you need so you are not taken in by a scam. These scams are very good and very convincing. They are trained to handle your objections. Some of the most popular scams include:
“Your computer has a virus and we will help you clean it”
“You won money! Click here to claim it”
“Your account will be disabled unless you click here”
Here is how to keep yourself safe:
Don’t believe emails saying you’ve won something, owe something, or need to confirm something – just delete them!
Don’t listen to somebody who calls and says you have a virus; just hang up!
Don’t click links in emails that you aren’t expecting or that look fishy
Don’t click banners and links saying your computer is slow or infected
Don’t trust “free” programs online (games, “cleanup” programs, etc.)
DO have a good Anti-Virus program. Don’t have one? Get SecureIT+ which is part of our Tech Home!
DO watch where you go online; stay away from pages with too many ads
DO back up your most important files in case something does happen
DO call us if you have any questions or want to verify something!
TCC tries to help educate users on the risks and pitfalls of technology – from protecting your personal devices to protecting your information online. The Cybersecurity & Infrastructure Security Agency (CISA) has created a website with services and tools to help educate you and keep you safe from the various risks. https://www.cisa.gov/free-cybersecurity-services-and-tools
This is just one website for help and ideas. You can search the Internet for any manner of tips, advice, instructions, and explanations of security risks and how to prevent them. Contact TCC if you would like more information.
TCC offers Internet as a stand-alone service and bundled with Cable and/or Phone service. Please see our Services page for current packages and options.
The package/speed best suited for your needs is determined by the number of users and devices and what you plan to do online (Netflix, E-mail, web surfing, gaming, etc.) The more people and devices that are connecting and the more video, streaming, and gaming you plan to do, the higher the speed/bandwidth you may need. We can help you choose the right speed for the best experience!
Yes, you can change your speeds by contacting TCC (online, email, phone or in person) and requesting a change. There is no truck-roll needed and there is no service fee for making the change.
Depending on your location and which type of connection we need to use to provide your service, you may be able to use your own modem. You can use your own Wi-Fi router if you like, regardless of location/connection. However, please remember that TCC modems and routers are fully supported by TCC at no extra cost to you. We can upgrade the firmware, recover or change the Wi-Fi password, adjust settings, and more. Plus, if the equipment fails, it will replaced for you at no cost. So, while you *may* be able to use your own equipment, we think you’ll have a better experience using ours.
Yes!! There is an app for managing the Calix GigaSpire router. The free version allows you to turn the Wi-Fi on and off, see what devices are connected, change the SSID (Wi-Fi name) and change the Wi-Fi password. There is also an upgraded version that adds Parental Controls, Network/Device/App Management, and Threat Protection for all connected devices. We strongly suggest downloading this app and setting it up for your TCC/Calix router, even if it’s just the free version. You never know when you might want to use these features. Just search “TCC Total Wi-Fi” (with quotes) in your App store! Learn more about TCC Total Wi-Fi.
No. TCC does not limit your Internet usage by time or data used like is common with cellular and satellite providers. You can use your TCC Internet as much as you like without worrying about being slowed down, shut down, or charged extra!