Internet Support

E-MAIL | WI-FI | CONNECTION | COMPUTER/DEVICE | SUPPORT RESOURCES | SECURITY/BACKUP

 

E-MAIL: SETTINGS FOR MOBILE DEVICES

You typically find E-mail Setup for mobile devices in the “Settings” app.  From there, find “Add Account” or “Add E-mail” and choose “Other” when you see the type/brand of E-mail Account.  (note: not all settings may be needed)

  • Server Type: IMAP
  • E-mail Address:  Your TCC E-mail Address (example: bsmith@tcc.coop)
  • Username: your TCC login (the part of your email address before the @ sign)
  • Password: your assigned TCC password (TCC can reset this if you don’t know it)
  • Incoming Server: mail.tcc.coop (alternate: mail.airstreamcomm.net)
  • Incoming Port: 993 (with SSL – recommended) or 143 (without SSL)
  • Use SSL: Yes (but does work without SSL)
  • Outgoing Server: mail.tcc.coop (alternate: mail.airstreamcomm.net)
  • Outgoing Port: 587 (with SSL – recommended) or 25 (without SSL)
  • Use SSL: Yes (but does work without SSL)
  • Authenticate when Sending Mail: Yes (checked)
  • Use the same settings as Incoming: Yes (checked)

 

E-MAIL: SETTINGS FOR LAPTOPS/DESKTOPS

Your computer likely has an E-mail Program installed.  You can also download/install an alternate program such as Mozilla Thunderbird.  Typically, you open the E-mail program and look for Settings or Accounts.  From there choose to Add Account.  You should then be asked for information.  (note: not all settings may be needed)

  • Server Type: IMAP
  • E-mail Address:  Your TCC E-mail Address (example: bsmith@tcc.coop)
  • Username: your TCC login (the part of your email address before the @)
  • Password: your assigned TCC password (TCC can reset this if you don’t know it)
  • Incoming Server: mail.tcc.coop (alternate: mail.airstreamcomm.net)
  • Incoming Port: 143
  • Use SSL: No
  • Outgoing Server: mail.tcc.coop (alternate: mail.airstreamcomm.net)
  • Outgoing Port: 25
  • Use SSL: No
  • Authenticate when Sending Mail: Yes – Laptop (checked)
  • Use the same settings as Incoming: Yes (checked)

 

E-MAIL: WEBMAIL

Another E-mail alternative is to use TCC’s Webmail.  Open your browser (Internet Explorer, Internet Edge, Google Chrome, Firefox, etc.) and go to: https://webmail.airstreamcomm.net   For security purposes, Webmail may not work with older browsers (e.g. Internet Explorer 9) 

 

E-MAIL: WEBMAIL ON MOBILE DEVICES

We just launched a new webmail for better security and improved functionality.  Webmail is primarily an alternative to computer-based email clients, which can be complicated and somewhat unreliable.  Webmail is not generally built for mobile use but it does work with a few settings changes.  If you want to use TCC Webmail on your mobile device, here are the changes we would suggest:

 1. Click/press Settings in the upper right.
 2. Click/press User Interface next to Preferences
 3. Click/press the dot next to “Classic” in the skin section
 4. Click/press Save
 5. Click/press Displaying Messages next to Preferences
 6. Click/press the checkbox next to “Open Message in a new window”
 7. Click/press Save
 8. Click/press Mail at the top

 

E-MAIL: JUNK FILTERING

TCC includes Junk E-mail & Virus Filtering with TCC E-mail accounts.  Our filtering sends “Daily/Spam Digest” E-mails with your recently filtered messages so you can easily release them if you wish.   You can view all filtered E-mail along with  “Friends” and “Enemies” lists (permanently allow/block by address).

To access the Junk E-mail Dashboard (all filtered mail, settings, etc.) you can click the “Settings” link from any recent Daily Digest E-mail or open your web browser and go to https://tcc.redcondor.net/console/

 

E-MAIL: ADDITIONAL HELP

If you need your username (email address) or password, contact TCC.
If you are having issues with sending or receiving E-mails, contact our Help Desk: 1.888.655.8642.

 

WI-FI: BASICS

Wi-Fi means wireless Internet — having a modem or router broadcasting Internet wirelessly in your home or business.

 

WI-FI: CONNECTING

  • Find the “Wireless” settings on your device and click or open it.
    (a) in the “settings” app on phones/tablets (b) in the lower right corner on computers
  • A list of available networks options, look for the one you should connect to
    (a) your last name or (b) your modem brand or (c)  just the “top” one in the list
  • Click/touch that connection
  • Enter the password if asked for one
    (a) on a sticker on the bottom of the modem or (bn) call TCC to get it/reset it
  • Check “Connect Automatically” box (if you have one)
  • Click/touch Connect

 

WI-FI: SIGNALS/BEST PRACTICES

Wireless (Wi-Fi) signal is limited by distance, obstructions, devices connecting, and electronic/airwave interference.   You may need a repeater or access point to boost your Wi-Fi signal.  Also, if you have neighbors near you, we STRONGLY recommend securing your modem (our modems are secured by default). For help securing your modem, call TCC and we can assist you!  Read more about common Wi-Fi issues and solutions

 

WI-FI: TECH SUPPORT OPTIONS

To get help with your Wireless devices and in-home wireless network, you have a couple options:

  • Tech Home Support plan: TCC’s new package for anti-virus, cloud backup, and password management includes complete support for your Wireless devices (setup, troubleshooting) and your wireless network using a new app called “Identi-Fi” that you can download and check signal levels around your house and more!  Tech Home Support is $14.95/month.  Learn more
  • TCC Pro-Tech services: TCC can have a technician come to your house to setup wireless devices, check and improve your wireless network (including installing wireless extenders, if needed).  TCC Pro-Tech services are billed at $100/hour for any non-service issues.

 

CONNECTION: GENERAL

Your connection consists of a TCC Router connected to fiber or coax at your location.   The router can then connect to your devices both wireless and wired (ethernet).  We can remotely access our equipment to check signal and status and set, recover, or change Wi-Fi settings for you.  We cannot, however, assist with any equipment you provide yourself.

 

CONNECTION: TROUBLESHOOTING

If you experience connection issues, try the following solutions:

  • Try connecting from a different app/program (web browser, Facebook app, etc.)
  • Reboot your device (turn off and back on)
  • Try connecting from a different device (laptop, tablet, etc.)
  • Try your device (the one not connecting) from a friend’s or local library connection
  • Check the lights on the TCC router (if any blinking on/off, call TCC)
  • Reboot router – unplug power cord and plug back in (then restart your device)

 

COMPUTER/DEVICE: ISSUES

If your connection is good but you are having trouble with one or more devices, try the following solutions:

  • Close the app/program and re-open it
  • Restart your device
  • Check the Wi-Fi status (Wi-Fi on and connected to proper connection
    (Turn Wi-Fi on and re-connect if currently disabled or disconnected)
  • Connect device directly to router with ethernet cord (if possible)

 

COMPUTER/DEVICE: PRO-TECH REPAIR SERVICES
TCC has computer local technicians able to promptly and affordably fix your computer, update the hardware or software, clean it of any viruses, transfer pictures and email to a new computer and many more services! Our turn-around time is fast and our rates are far less than other area computer services. Most work can be done for just $75 + tax.

 

SUPPORT RESOURCES: CONTACT INFO

TCC provides Internet tech support to TCC.Internet customers free of charge.
—- Phone:   1-888-655-8642
—- E-mail: internet@tccpro.net

 

SUPPORT RESOURCES: TEAM VIEWER

Team Viewer is a Remote Assistance Program from TCC – only download if instructed to by a TCC technician.  Click TeamViewer box below to get started:

TeamViewer for Remote Support

SECURITY/BACKUP: GENERAL

Now more than ever there are scams, fake emails and infected websites trying to get us. There are dozens of them going around at any given time. Some come in by email, others by phone call and still others through web sites you visit.  Almost all of them require your participation at some level – whether that is clicking on a link or file from an email or agreeing to something over the phone.

 

SECURITY/BACKUP: TECH HOME
TCC now offers a new package called “Tech Home” that includes Anti-Virus, Cloud Backup, and Password Manager to help protect your computers and data.  The Tech Home “Protect” plan is included with TCC Internet and protects 1 PC and 1 mobile device.  To protect additional devices and for complete Wi-Fi support, you can upgrade to the Tech Home “Protect Plus” or “Support” plans.  Learn more about Tech Home.

 

SECURITY/BACKUP: SCAMS

We want you to have the information you need so you are not taken in by a scam.  These scams are very good and very convincing.  They are trained to handle your objections. Some of the most popular scams include:

“Your computer has a virus and they want to help you clean it”
“You won money and they want to help you claim it”
“Your account will be disabled unless you provide them info so they can fix it”

Click the PLAY button below to listen to an actual call one of our staff members received!

Here is how to keep yourself safe:

  • Don’t believe emails saying you’ve won something, owe something, or need to confirm something – just delete them!
  • Don’t listen to somebody who calls and says you have a virus; just hang up!
  • Don’t click links in emails that you aren’t expecting or that look fishy
  • Don’t click banners and links saying your computer is slow or infected
  • Don’t trust “free” programs online (games, “cleanup” programs, etc.)
  • DO have a good Anti-Virus program. Don’t have one? Get our SecureIT+!
  • DO watch where you go online; stay away from pages with too many ads
  • DO back up your most important files in case something does happen
  • DO call us if you have any questions or want to verify something!
  • DO bring your computer to TCC if you get infected; our tech’s can get your computer cleaned quickly and affordably!

Here are some sample screenshots of phishing emails:

phishing_example1 phishing_example2 phishing_example4 phishing_example5 phishing_example6

 

SECURITY/BACKUP: TIPS FOR PARENTS

Click HERE for some helpful tips on keeping your children (of all ages) safe, respectful and responsible on the Internet.

 

SERVING AREA

TCC serves the following communities with Internet: Alma Center, Arcadia, Blair, Centerville, Eleva, Elk Creek, Ettrick, Fairchild, Galesville, Hixton, Humbird, Independence, Merrillan, Northfield, Pigeon Falls, Pleasantville, Osseo, Strum, Trempealeau, Whitehall.

 

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Internet services provided by Tri-West Communications, LLC – a TCC company.