Cable TV Support

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CABLE RECEIVERS & REMOTES: PROGRAMMING/USAGE

TCC uses a variety of receivers for our Cable TV. Each receiver may vary in features, connections on the back and menus on the screen but troubleshooting procedures are generally the same.  We have video tutorials and booklets (pdf format) available to help you use your cable receivers.

 

Coax/Traditional Cable TV Fiber/IP/Country Cable TV
RECEIVER:
Features Guide
N/A
RECEIVER:
Tutorial Videos
REMOTE:
Programming
MOBILE APP:
Instructions
innov sys mobile app icon
N/A (1) contact TCC to add App access
(2) open your App download store
(3) download “ManageMyTVs” app
(4) sign in with your TCC Account # (username) and your last name (password)
(5) use 64.33.170.74 for server IP
MOBILE APP:
Tutorial
N/A
WEB ACCESS:
Instructions
N/A (1) open Internet Explorer, Mozilla Firefox, or Apple Safari browser
(2) go to http://tccmytv.tccpro.net/Portal
(3) install Microsoft Silverlight
(4) sign in with your TCC Account # (username) and your last name (password)
WEB ACCESS:
Tutorial
N/A
PARENTAL CONTROLS:
Tutorial

 

WATCHTVEVERYWHERE:

WatchTVeverywhere is your online, on-demand access to over 60 cable channels.  You must have TCC Cable TV and you must sign up to use it.  To register and use watchTVeverywhere:

1. Visit http://www.watchtveverywhere.com
2. Choose provider Tri-County Communications Cooperative
3. Click Register at the top
4. Fill in form with TCC Account # (call us if you need this) and Last Name on bill; enter an email address you can check and create a password you will remember (write it down too)
6. After signing up, check your email for the confirmation and click the link to activate
7. Go back to http://www.watchtveverywhere.com and click Login
8. Put in your email address and password to see available channels
9. Click a channel icon*
10. You may need to sign in again when you get to the channel

* If you are using a mobile device, you will be asked to download the channel app instead of viewing through a website; follow the prompts to download the channel app and sign in. From then on, you can simply open the channel app to access the channel.

 

USING A DVR (DIGITAL VIDEO RECORDER):

To record a live show:
1. Tune to the program you want to record
2. Press Record on the remote
3. To cancel recording, press Stop and press OK

To set a future recording:
1. Press Guide
2. Use the Arrow keys, Page Up/Down and Day Plus/Minus to find the program to record
3. Highlight the program on the screen
4. Press Record on the remote
5. For more options or to record a series Press Record again
6. Arrow down to “Series Recording and press OK
7. Choose which episodes to record, how to save and when to save until
8. Arrow down to “Record with these settings” and press OK

To change a future recording
1. Press Menu
2. Go to DVR and press OK
3. Select Future Recordings and press OK
4. Choose a show and press OK
5. Make your changes
6. Press OK/Save

To watch a recorded program
1. Press Menu
2. Go to DVR and press OK
3. Select My Recordings and press OK
4. Choose a show and press OK
5. Choose an episode and press OK

 

 

TROUBLESHOOTING:

TV and Receivers

1. Turn receiver and TV off and back on
2. Make sure your TV is on either Channel 3 (older models) or the proper Input (HDTVs)
3. Make sure your remote is controlling the STB (cable box), not TV or AUX
4. Check on another TV in the house with a cable box
5. Contact TCC

 

Remote Controls

If your remote does not work, please try the following remedies:

1. Check/change batteries
2. Make sure device you wish to control does not have the sensor blocked
3. Make sure the right Device button (TV, STB, etc.) is selected for the device you wish to control
4. Try a different remote or try the remote on a different Receiver
5. Contact TCC

 

Fuzzy, Choppy or Missing Channels

1. Turn receiver and TV off and back on
2. Make sure your TV is on channel 3 or the proper Input (HDMI, etc.)
3. Make sure DVD player or VCR are not on (unless they need to be)
4. Check different channels; write down channels fuzzy/choppy/missing
5. Check these channels on a different TV in your home
6. Make sure you have the correct channel # and that you subscribe to it
7. Contact TCC and inform us about your problem

 

No Picture

1. Make sure Receiver is on and TV is set to channel 3 or the proper Input
2. Check the channel you are on to make sure you are subscribed and are supposed to get that channel
3. Try other channels to see if some channels work
4. Contact TCC and inform us about your problem

 

Sun Outages

Twice per year, cable and satellite tv subscribers experience “sun outages” on certain channels.  This happens when the earth’s orbit puts the sun directly in line behind the satellites that provide signal for certain tv channels.  The sun’s solar radiation interferes with the signal, causing outages.  The outages typically last about 15 minutes and occur during the middle of the day.  Sun outages happen in the spring and again in the fall.  Unfortunately, there isn’t anything TCC can do about this – as it is happening to the programmers we get our content from.  Contact TCC if you have any questions.

 

 

 

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Cable services provided by WWC, LLC – a TCC company.